SHIPPING & RETURNS
US 5-11 Business Days Free Shipping
EU 2-8 Business Days Free Shipping
Rest of the World 5-14 Business Days Free Shipping
How can I track my order?
You will first get a email where we confirm your order is paid and ready to be shipped out. After the first email you will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident. If you did not get any email with a tracking link or there is no tracking updates, please send us an email with the name or email you made the order with to firstname.lastname@example.org and we will help you to track your order.
How long will delivery take?
The fulfillment takes between 1-4 business days depending on how many orders we have + the shipping time 4-10 business days, shipping time depends on destination.
Unsuccessful delivery attempt?
Please reach out to the delivery service with your tracking number and ask why they did not deliver. If you don't get any help from them please contact us at email@example.com and we will help you.
How do I return my order?
Register your return via firstname.lastname@example.org. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping/custom costs. Your return package must be well-protected.
What is your return policy?
The Customer has the right to retract his order without reason in the fourteen days (14) after receiving his order. This date will be determined by the transporter’s receipt signed by the Customer. When this 14 day lapse of time ends on a Saturday, a Sunday or a State holiday, it is automatically prolonged until the next Working day.
To use his right to retract, the Customer must send via email or postal mail, a non-ambiguous declaration, that expresses his will to retract. This declaration must be sent with the information concerning the products and their quantities returned to UniversalSculpture Co.™ as well as the postal address, the order number and if possible the phone number and the email address of the Customer to the following address:
Augustyna Kordeckiego 7/9
Products must be returned 14 days at the latest after delivery.
The return shipping costs will be at the Client’s expense.
Every product must be return unused, in its original packaging, unopened and undamaged. UniversalSculptuyre will not reimburse or exchange Products returned by the Customer that do not correspond to the products ordered or that were not ordered on UniversalSculptuyre’s Online Store.
What happens if I don't collect my package?
In the event that products are returned to us due to customer failing to pick up their package, we charge a €35 euro fee. This covers shipping to and from you, as well as handling and restocking of products.
My merchandise was damaged when I received it; can I get a shipping refund?
When your order arrives, please inspect carton for damage that may have occurred during shipment. It is normal for shipping carton to show some wears, however, if substantial damage occurred to the item(s) in your shipment, please do not accept the package. Once the package has been returned to us and we have verified the damage, we will organize for a replacement to be sent to you.