Why soy wax?
Soy wax has numerous health and environmental benefits. Some of the benefits include:
- It is a natural wax option, unlike paraffin wax that may contain toxins
- Contains no petrol-soot that will blacken walls or ceilings
- Has a longer lasting burn
- Derived from a renewable resource (soy beans)
- Biodegradable and easy to clean-up with soap and water
Where are UniversalSculpture Co.™ candles manufactured?
Universal Sculpture candles are all manufactured in our factory in Warsaw, Poland.
Can I safely use my credit card on your website?
A secure payment system has been implemented on the UniversalSculpture Co.™ cundle online store. Payments are made on an external platform through a payment provider – Stripe – that offers 3D Secure security measures.
I haven't received a confirmation email
If your order has been taken into account, you will quickly receive a confirmation email with your order number. It may happen that your confirmation email is automatically filed in your ‘Spam’ folder. If you cannot find your confirmation email, please contact us, and we will send you another confirmation email.
I still haven't received my products
We thank you for your order and invite you to follow the status your delivery thanks to the tracking number youmay find in your order confirmation on the chosen carrier's website. If you are unable to find the information you are looking for, please contact us.
I placed my order 3/4/5 days ago and I still haven't received anything
We guarantee a delivery time of seven working days from the order confirmation. In addition, thanks to the selected delivery method tracking number in your confirmation email, you may track the delivery status of your order in real time : links. Do not hesitate to contact us if you still have not received your order beyond the 7-day deadline.
How long will my order take to arrive?
The fulfillment takes between 1-4 business days depending on how many orders we have + the shipping time 4-10 business days, shipping time depends on destination. - US 5-11 Business Days Free Shipping - EU 2-8 Business Days Free Shipping - Rest of the World 5-14 Business Days Free Shipping
How do I find out about discount codes and sales?
UniversalSculpture Co.™ periodically run discount codes and various sales throughout the year. Join our mailing list to be notified as soon as we run any promotions online.
How do I return my order?
Register your return via firstname.lastname@example.org. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping/custom costs. Your return package must be well-protected.
What is your return policy?
The Customer has the right to retract his order without reason in the fourteen days (14) after receiving his order. This date will be determined by the transporter’s receipt signed by the Customer. When this 14 day lapse of time ends on a Saturday, a Sunday or a State holiday, it is automatically prolonged until the next Working day. To use his right to retract, the Customer must send via email or postal mail, a non-ambiguous declaration, that expresses his will to retract. This declaration must be sent with the information concerning the products and their quantities returned to UniversalSculpture Co.™ as well as the postal address, the order number and if possible the phone number and the email address of the Customer to the following address: UniversalSculpture Co.™ Koński Jar 2 / 4 02-785 Warsaw Poland Products must be returned 14 days at the latest after delivery. The return shipping costs will be at the Client’s expense. Every product must be return unused, in its original packaging, unopened and undamaged. UniversalSculptuyre will not reimburse or exchange Products returned by the Customer that do not correspond to the products ordered or that were not ordered on UniversalSculptuyre’s Online Store.
What happens if I don't collect my package?
In the event that products are returned to us due to customer failing to pick up their package, we charge a €35 euro fee. This covers shipping to and from you, as well as handling and restocking of products.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you. We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order. Keep in mind that if tracking information states an order was delivered but you say you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
My merchandise was damaged when I received it; can I get a shipping refund?
When your order arrives, please inspect carton for damage that may have occurred during shipment. It is normal for shipping carton to show some wears, however, if substantial damage occurred to the item(s) in your shipment, please do not accept the package. Once the package has been returned to us and we have verified the damage, we will organize for a replacement to be sent to you.
I have no found an answer to my question here
We will be happy to answer all your questions via our email. We will answer you within 24 to 72 hours.